1. Who we are
Qodexora Labs (“Qodexora Labs,” “we,” “us,” or “our”) is a software development and cloud engineering agency providing AWS cloud architecture, web and app development, workflow automation, and SEO & GEO services to businesses.
This Privacy Policy explains how we handle personal information when you visit www.qodexoralabs.com (the “Site”), submit a contact or audit request, or otherwise communicate with us. It does not cover data we process on behalf of our clients inside the systems we build for them (see Section 7).
2. Information we collect
Information you give us
When you submit our “Get a Free Audit” or contact form, we collect:
- Your name and email address
- Your phone number and country dial code
- Your country
- The service you are interested in
- Your message and any project details you choose to include
We also collect the information you share when you email us, message us on WhatsApp or social media, call us, book a meeting, or sign a proposal or contract with us, such as your company name, job title, billing details, and project requirements.
Information collected automatically
Like most websites, our hosting and content delivery providers automatically record technical information when you visit the Site, such as your IP address, browser and device type, the pages you request, the referring page, and the date and time of your visit. We use this information to operate, secure, and troubleshoot the Site.
Information we do not request
We do not ask for sensitive personal information (such as government ID numbers, health data, or payment card numbers) through the Site. Please do not include it in form submissions or messages.
3. How we use your information
We use personal information to:
- Respond to your inquiry and follow up about your audit request
- Prepare audits, estimates, proposals, and statements of work
- Deliver, support, and invoice the services you engage us for
- Send you service-related messages and, where permitted, information about our services that you can opt out of at any time
- Operate, maintain, and secure the Site and prevent spam, fraud, and abuse
- Comply with legal obligations and enforce our agreements
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
4. Legal bases for processing (EEA & UK visitors)
If you are in the European Economic Area or the United Kingdom, we process your personal information on the following bases: to take steps at your request before entering into a contract and to perform that contract; our legitimate interests in responding to inquiries, growing our business, and keeping the Site secure; your consent, where we ask for it (you may withdraw consent at any time); and compliance with legal obligations.
7. Data we process for clients
When we build, host, or maintain systems for a client, we may access personal data stored in those systems. We process that data only on the client’s documented instructions, as a service provider or processor, under the confidentiality and data protection terms of our agreement with that client. The client remains responsible for its own privacy notices and for responding to requests from its users. If your information is held in a system we operate for one of our clients, please contact that client directly.
8. Data retention
We keep inquiry and audit-request information for as long as needed to respond and to follow up on a potential engagement, generally no longer than 24 months after our last contact with you unless you become a client. We keep client records for the duration of the engagement and afterwards as required for legal, tax, accounting, and dispute-resolution purposes. When information is no longer needed, we delete or anonymize it.
9. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including encrypted connections (HTTPS), access controls, and the principle of least privilege. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
10. International transfers
We work with clients and team members in several countries, and our service providers may store or process information in the United States and other countries whose data protection laws may differ from those where you live. Where required, we rely on appropriate safeguards, such as standard contractual clauses, for these transfers.
11. Your privacy rights
Depending on where you live, you may have the right to:
- Know and access the personal information we hold about you
- Correct inaccurate information
- Delete your information
- Receive a copy of your information in a portable format
- Object to or restrict certain processing, and withdraw consent
- Opt out of marketing communications at any time
California residents
Under the California Consumer Privacy Act, as amended (CCPA/CPRA), you have the right to know, delete, and correct personal information, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined by the CCPA. We will not discriminate against you for exercising your rights. Residents of other U.S. states with comparable privacy laws have similar rights.
How to exercise your rights
Email us at contact@qodexoralabs.com with the subject line “Privacy Request.” We may need to verify your identity before acting on your request, and we will respond within the time required by applicable law (generally 30 to 45 days). You may use an authorized agent where permitted by law. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.
12. Children's privacy
Our Site and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
13. Third-party links
The Site contains links to third-party websites and services. We are not responsible for their content or privacy practices, and we encourage you to review their privacy policies.
14. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page and, if the changes are significant, provide additional notice where appropriate.
15. Contact us
Questions about this Privacy Policy or our data practices? Email contact@qodexoralabs.com or call +1 (346) 256-3174.